Computer Telephony Integration - Computer Telephone Integration
CTI, i.e. Computer Phone Integration,
it is a system that allows computers to interact with phones. This
the system includes computers in environments that support multiple phones and related
it is managed through software. Especially a business with heavy call traffic
it is often used in their places. CTI, receiving, forwarding of calls and
it increases efficiency by automating functions such as processing. Also,
by providing features such as automatic display of customer information
it can improve customer service.
This modern communication technology, DinamoERP+
when integrated with, it further strengthens the communication infrastructure of enterprises.
DinamoERP+ system, renewable energy sources, traditional power generation
it increases energy efficiency by combining with methods. Similarly,
When combined with the integration and automation features offered by CTI,
DinamoERP+ provides a more comprehensive communication and customer relations to enterprises
provides management. For example, in call centers and sales departments
The combined use of DinamoERP+ and CTI optimizes call response times
while increasing customer satisfaction. In this way, DynamoERP+ and CTI,
it creates an important combination to increase the competitiveness of enterprises.
This is the one that strengthens the communication infrastructure of enterprises Tu Dec
integrated technologies also make business processes more efficient.
Integration of CTI and DinamoERP+, the call center performance of enterprises
it allows them to optimize energy efficiency while increasing it and this is both
it reduces costs and reduces environmental impact. In particular, the call center
through a user-friendly interface of its employees, both energy and
it allows them to manage communication resources. In this way, businesses both
it achieves its sustainability goals as well as its operational efficiencies
increases.