Interactive Voice Response
IVR, known as Interactive Voice Response,
a phone that greets people directly and interacts automatically
system. IVR accurately detects users through dialing or voice response methods.
It directs you to the menu or to the right person. In this way, you can handle calls more effectively.
It becomes possible to manage the product properly and provide fast and efficient service to customers.
IVR system is used in many different sectors
is used. For example, customer service departments, banks,
organizations such as telecommunications companies and healthcare use IVR
They can use it to interact with their customers and meet their needs.
This system is designed to process customers' requests quickly and accurately.
It is an important tool for directing the department.
IVR also improves call center efficiency
It can also be used to increase and reduce personnel costs. Automatic
Thanks to answers and guidance, many tasks can be done without the need for human intervention.
problem can be resolved and call center staff can deal with more complex issues.
can focus. This provides businesses with both cost savings and customer satisfaction.
increases satisfaction.